Getting Started with ShulCloud

We’re excited to introduce our new website and member account system, ShulCloud.

ShulCloud allows us to better serve our community by simplifying communication, event registration, and account management—all in one place. It also makes giving easier, whether you’re making a donation, sponsoring a Kiddush, or supporting a program.

This page will help you get set up, log in, and easily navigate your account.

Frequently Asked Questions

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  • ShulCloud is a web, cloud-based synagogue management software used by over 900 synagogues throughout the United States. This system was created to directly serve synagogues and their members’ unique needs including account management, bill payment, record updating, membership directory and more.

  • A: You will receive an email inviting you to log in and create/update your profile. We strongly recommend that each member unit take the time to complete this step when first accessing the new system. It will ensure that all payments and donations will be readily categorized and properly attributed. For multi-adult households, you will need to designate someone as the head of household.

  • Please email rabbi@shaareitorahcincy.org and we will set you up with a new one!

  • A: On the log-in screen, there is a “forgot password” button. If you click this, ShulCloud will send you an email prompting you to set up a new password.

  • Yes. You will be able to edit all this information on the website when logged in to your account. If you are logged in, it should say "Welcome [Your Name]" in the top right corner of the website. Click it, and then Click on "My Account" where you will be able to update any information.

  • Sha’arei Torah’s (CST) ShulCloud system is only accessible to CST members. The only people who can see your financial information are you and the CST administrative staff. Soon we will be creating an online Member Directory, accessible to CST members. Each family unit will be able to control whether they would like to be included in the Member Directory and what information is visible in that directory.

  • Yes! You will be able to make donations and register for events and classes directly from the website, as well as delineate where you would like your funds to be applied. You will have the option to either use a charge card or an eCheck.

  • For the upcoming 26-27 fiscal year, you will be able to pay your dues online via ShulCloud. 

  • Yes. Your personal and financial information is secure. ShulCloud does not store credit card information, they use SSL (Secure Sockets Layer) to encrypt all payment transactions.

  • Yes, at any time, you can add an additional credit card to your saved payment methods.

  • You may continue to send in checks to make payments. If you choose to send checks, we ask that you allow up to one week for payments to appear on your account.

  • A: Log in to:  Account> Transactions> you will be able to see your account balance. Please keep in mind that payments made by cash, check, or to the synagogue office may take up to one week to appear on your account.

  • Yes. You will be able to edit all this information on the website when logged in to your account. If you are logged in, it should say "Welcome [Your Name]" in the top right corner of the website. Click it, and then Click on "My Account" where you will be able to update any information.

  • After logging in to ShulCloud, click on “My Household Profile.” Here, you will see a dashboard of options (“buttons”) related to your profile. Click on “Edit My Directory Listing” to control what kind of information is viewable in our online household directory.

  • Non-members can continue to make donations and register for events and classes